DO YOU SHIP WORLDWIDE?
ARE ALL YOUR ITEMS HAND-EMBROIDERED?
Yes, all our products are carefully hand-embroidered with experience and dedication.
CAN I CHOOSE THE FONT OF THE EMBROIDERY?
A bit!! You can certainly indicate in the 'comments' section at the bottom of your order if you prefer italics or block letters. After that, you have to trust what we like to call the 'artistic touch' that we give to our creations.
​
To customize each product with the hand embroidery of the name or the word you want, it is necessary to adapt everything according to the size of the product and the number of characters that make up the name, etc.. We will always choose the most aesthetically pleasing font to use in all our embroidery.
WHAT CAN I DO IF I HAVE REQUESTS ABOUT MY ORDER THAT ARE NOT SHOWN IN THE OPTIONS?
You can write us about your special requests regarding your order in the 'comments' section at the bottom of your order. You can also contact us at any time via chat on the site. Alternatively, you can send us an email. You will receive a reply shortly.
IS THERE A MINIMUM ORDER?
Yes, we require a minimum order of 80€.
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Of course, it depends on the number of items that make up your box, but on average it takes about 15-20 days for delivery.
WHAT KINDS OF PAYMENT ARE ACCEPTED?
We accept Credit Card and Paypal payments.
DO YOU SHIP WORLDWIDE?
Yes, we do. Shipping costs depend on the destination area and are automatically calculated and added to the price of your order as you enter the destination address. **All customs and duties are the responsibility of the recipient**
CAN I SEND THE BOX TO SOMEONE ELSE?
Of course. Make sure that you give us the address and the mobile phone of the receiver, Also, you will find at the end of your order a dedicated box where you can insert the text for a greeting card that will be written by hand and inserted in the box.
HOW SHOULD YOUR PRODUCTS BE WASHED?
We recommend a 40° wash. In case of resistant stains all our products can be washed up to 60°.
IS IT POSSIBLE TO RETURN YOUR PRODUCTS?
No, sorry. As all our products are totally personalized we cannot accept returns.
FAQ
ANSWERS TO SOME QUESTIONS I HEAR OFTEN
